Privacy Policy

1. Information We Collect

We collect only the information reasonably necessary to provide our services.

Personal Information

Depending on your use of our website, we may collect:

• Full name
• Email address
• Phone number
• Date of birth
• Mailing address
• State of residence
• Application information
• Type of disability parking application selected
• Order information
• Customer support communications

Payment Information

Payments are processed through third-party PCI-compliant payment processors.

We do not store:

• Credit card numbers
• Debit card numbers
• CVV security codes
• Bank account information

Payment processors handle this information directly under their own privacy policies.

Automatically Collected Information

When you visit our website we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Referral URL
• Pages visited
• Time spent on pages
• Date and time of access
• Cookie identifiers
• Diagnostic information

This information helps us improve website performance, prevent fraud, and maintain security.

2. How We Use Your Information

We use your information only for legitimate business purposes, including:

• Processing your order
• Reviewing your application
• Preparing application documents
• Providing customer support
• Sending order confirmations
• Sending secure login links
• Responding to inquiries
• Preventing fraud
• Detecting abuse
• Improving our website
• Maintaining account security
• Complying with legal obligations
• Processing refunds
• Keeping internal records

We do not sell your personal information.

We do not rent your personal information.

We do not share your information with third parties for their own marketing purposes.

3. Legal Basis for Processing

Where applicable, we process personal information because:

• It is necessary to perform our contract with you.
• You have provided consent.
• We have a legitimate business interest.
• We are legally required to process certain information.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve our website. Cookies may include:

Essential Cookies

These cookies allow:

• Secure login
• Session management
• Shopping cart functionality
• Fraud prevention

These cookies are necessary for the website to function.

Functional Cookies

These cookies remember:

• Application progress
• Preferences
• Dashboard sessions

Analytics Cookies

We use first-party analytics to understand:

• Website traffic
• Popular pages
• User experience
• Performance issues

Analytics data is aggregated whenever possible.

Advertising Technologies

We may use advertising technologies, including the Meta Pixel, the TikTok Pixel, and similar tools, to:

• Measure advertising performance
• Understand conversions
• Improve marketing campaigns
• Build advertising audiences

These technologies receive standard website interaction data such as page views, checkout events, and completed purchases, along with hashed contact identifiers (such as email address, phone number, and name) and ad click identifiers, used solely to match conversions to advertising.

They do not receive your application responses, medical information, or supporting documentation submitted through our application process.

You may manage advertising preferences through your Meta and TikTok account settings and your browser settings.

5. Email Communications

We send emails relating to:

• Orders
• Account access
• Dashboard login links
• Application status
• Customer support
• Refund updates

Our emails do not include sensitive application details or medical information.

When contacting us, please include your order number rather than medical information whenever possible.

6. Information Sharing

We only share information when necessary. This may include:

Payment Providers

To process payments.

Cloud Service Providers

To securely host our systems and data.

Customer Support Providers

To assist with support requests.

Professional Advisors

Including attorneys, accountants, auditors, and consultants.

Government Authorities

When required by law, subpoena, court order, or legal process.

Business Transfers

If our company is merged, acquired, reorganized, or sells assets, customer information may be transferred as part of that transaction.

We never sell customer information.

7. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your information. Security measures include:

• Encryption in transit
• Encryption at rest
• Role-based access controls
• Authentication controls
• Administrative logging
• Routine monitoring
• Fraud detection
• Secure cloud infrastructure

Although we strive to protect your information, no method of transmission or storage can be guaranteed to be 100% secure.

8. Data Retention

We retain information only as long as reasonably necessary to:

• Complete your order
• Provide customer support
• Process refunds
• Maintain accounting records
• Prevent fraud
• Resolve disputes
• Comply with legal obligations

Applications that are abandoned before completion may be periodically deleted.

When legally permissible, you may request deletion of your information.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Request a copy of your information
• Object to certain processing
• Withdraw consent where applicable

To exercise your rights, contact us using the information below.

We may verify your identity before fulfilling your request.

10. Children’s Privacy

Our services are intended only for individuals who are legally permitted to apply for disability parking documentation.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that information has been collected from a child without appropriate authorization, we will promptly delete it.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party sites.

We encourage you to review their privacy policies before providing information.

12. International Visitors

Our services are intended primarily for users located within the United States.

If you access our website from another country, you understand that your information may be transferred to and processed in the United States.

13. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to know, delete, and correct certain personal information.

HandicapParking.org does not sell personal information as defined under applicable California law.

14. Do Not Track Signals

Some browsers transmit “Do Not Track” signals.

Because there is currently no uniform industry standard for responding to these signals, our website does not respond differently when one is received.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will update the “Last Updated” date at the top of this page.

Material changes may also be communicated through email or a notice on our website.

Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have questions regarding this Privacy Policy or would like to exercise your privacy rights, please contact us:

HandicapParking.org
Email: support@handicapparking.org
Website: https://handicapparking.org · contact page

We will make reasonable efforts to respond to all privacy requests promptly and in accordance with applicable law.