Refund Policy
Last updated: July 2026
You pay us for a completed application package. If our review finds you don’t qualify - or you never receive your package - you get all of your money back. This page spells out exactly how that works.
1. The guarantee
We refund your entire payment in two situations: our review team determines you don’t qualify, or you never receive your permit application package. Either way, you get back the full amount you paid - not a credit, not a partial amount: the full fee, back to your original payment method.
You’re also entitled to a full refund if you cancel before we begin preparing your paperwork, or if we’re unable to prepare your application for any reason.
2. How to request a refund
When our review finds you don’t qualify, we start the refund ourselves - you don’t need to ask. If you never received your package, or for cancellations or anything else, email support@handicapparking.org with your order number. No forms, no phone-tree, no “retention specialist.”
3. How long it takes
We issue refunds promptly, and they typically appear on your statement within 5-7 business days, depending on your bank or card issuer. If it’s been longer than that, contact us and we’ll chase it down.
4. Questions
Unsure whether your situation is covered? Ask before you buy - contact support and we’ll give you a straight answer.